Frequently Asked Questions (FAQ)

Customer Service and Retail

Our Customer Support is open monday - friday between 08:00 am to 04:30 pm. We are also available on our live chat as well on e-mail.

Yes, we do. Himla has our own Concept Stores in Stockholm and Uppsala, Sweden. We also cooperate with a large number of retailers, where you can find our collections. See a complete list for your country here: Himla Retailers.

Sign up on our newsletter or join our HIMLA Customer Club to make sure you will receive information from HIMLA.

Himla offers a return policy within 30 days. This means that you can return your product within 30 days from the day you received your order. Please observe that the product needs to be in its original pagckage, undamaged and .

Se ”Returer, reklamationer och byten” för information

Order from HIMLA.COM

You place your order on www.himla.com.

When you proceeded thrugh our checkout, we will send you a confirmation e-mail through your mailbox. This is your guarantee that your order was completed. It is very important that you double check your -mail address in checkout, to be able to get the confirmation of your purchase.

Please contant our Customer Support for questions regarding your order.

Himla.com offers 30 days of returns, valid from the day you received your order. Your returned item must be in original condition and in its original package.

Read more about our Return Policy under our Terms and Conditions

Standard shipping is €9. If you have chosen Home Delivery, the price can vary.

All prices is with swedish tax included. Other costs that may be added is shipping costs and a cost for packages that has not been picked up.

We cooperate with service provider Mondido regarding our payments

Currently we offer:

Credit card
You can always feel safe to use your VISA or MASTERCARD on www.himla.com. Our payment solution is according to PCI-DSS (Payment Card Industry Data Security Standard) and information is always given on secure SSL-certificate approved pages.

Collector Invoice
Most of us want to pay or invoices in the end of the month. Thats why Collector offers 30 days payment on all invoices. As an invoice customer, you have two possible ways to pay; you either pay the entire amount on the due date or you can split up the payment over up to 24 months and automatically become an account customer.

Delivery

We cooperate with Schenker as standard. You can always chose standard shipping, or home delivery.

Yes, if you pay by Credit Card. If you use Collector Invoice, you need to use your home address.

Normal shipping is 2-5 days, but can be longer during holidays.