TERMS AND CONDITIONS

GENERAL INFORMATION

www.himla.com is a site operated by HIMLA AB. We are registered in Sweden under company number 556396-6612, and VAT no SE556396661201. Our main office is located in Uppsala, Sweden.

  • For all European countries, prices include Swedish VAT at 25%. All orders within EU is shipped on a DDP (Delivery Duty Paid) basis, meaning that taxes and customs are included in the price. All shipments are fully insured, until you receive the items.
  • All taxes are calculated and included in the final price communicated at the end of your order. Himla is required by law to declare an accurate value on all shipments.
  • All attempts to fraud or invalid credit card information will be prosecuted by law. We reserves the right to end our agreement if we suspect any fictious or incorrect orders.
  • Himla reserves against errors in information given regarding size, price or colours. We can not guarantee that the items appearance fully corresponds to reality.
  • To order at Himla.com, you must be 18 years old, or older. We reserve the right to cancel orders.

CONTACT INFORMATION

Himla AB


Söderforsgatan 18

752 28 Uppsala

Sweden



Customer Service

Phone: +46 18 - 56 62 00

E-mail: order@himla.com

WWW: www.himla.com

Operating Hours (GMT +1)

Monday – Friday: 08:30 – 16:30

Saturday – Sunday: Closed

PAYMENT METHODS

You can choose from following payment methods


1. Card payment (VISA, MasterCard)
2. Inovice (Collector)

Payment by VISA or MasterCard

You can always feel safe using credit cards issued by VISA or MasterCard. We cooperate with Mondido, a leading provider of payment services via the Internet and new, more stringent safety requirements PCI DSS (Payment Card Industry Data Security Standard). When you pay by card you will be redirected to a secure page with SSL certificate, where you safely can enter your card details and complete the payment. Once the payment is approved, you are sent back to our website, where you get a confirmation that your purchase is completed.

Himla does not store any credit card numbers.

RETURNS AND REFUNDS

Himla uses a withdrawal period of 30 days. This means that you can return your item within 30 days after they have been delivered to you. For an approved return, the goods must be unused, salable and in original packaging. If these requirements are not met, we will not accept your return. If you return your item with the clause above and return all of the products to us you will be entitled to a full refund within 30 days of your return arrives.

If you use your right of withdrawal you pay the shipping charges back to Himla yourself. Please note that all products are returned at your own risk. Make sure that you get a ‘proof of posting’ from the Post Office.

Send your return to:

HIMLA AB
Söderforsgatan 18
752 28 Uppsala

SWEDEN

At this moment, we can not accept any exchange procedure. Please return your item and place a new order.

Contact our Customer Service for a more detailed instructions on returns.

DELIVERY

If the item is in stock, the expected delivery time will be 5-7 working days from the day you place the order. At some times, during holidays and weekends, the delivery time might be extended. We use Schenker, PostNord and UPS as delivery partners. All orders within EU is shipped on a DDP (Delivery Duty Paid) basis, meaning that taxes and customs are included in the price. All shipments are fully insured, until you receive the items.

Unclaimed goods

We will charge €15 for unclaimed goods. If you have changed your mind regarding the order, you still must claim the package, and send it back to us. Otherwise we will register the delivery as unclaimed.

Damaged goods

All shipments are fully insured, until you receive the items. Please check the delivery for external damage. If you do find any damage, please do not accept the delivery. If the product is damaged, please contact us at order@himla.com +46 18-56 62 00. Please note that all products are returned at your own risk. Make sure that you get a ‘proof of posting’ from the Post Office.

SECURITY

All pages where you leave personal information is using a protocol for secure communication, https, where the S stands for Security. Himla.com uses certificate from GoDaddy.com and guarantees that all communication is encypted.

INTEGRITY

HIMLA are committed to protecting and respecting your privacy. We follow Swedish PUL (The Personal Data Act) and will not use or sell your information to any third party.
The information is used to fulfil your purchase. We treat all personal information confidential. You have the right to request access to your data and if there is anything wrong, you can either change or remove it.